Phil Kirkham suggested in the comments on my entry about Testing and Management mistakes to do a write-up on how Tim could have responded in a better fashion. Personally, I decided to show to fashion of this: the incongruent style and the congruent style. Today I will begin with the incongruent one, providing a more congruent view in a later blog entry. Just in case you haven’t read the source of inspiration from Michael Bolton, yet, you can read it here.